Refund Policy


Refund Policy

Last updated June 21, 2022


We understand that customers may not always receive a product as expected or change their mind after purchasing an item. However, unfortunately, we do not offer refunds/exchange now unless you receive a faulty item with defects. Since all our products are thoroughly checked before being shipped, there should be no damage. Our items have detailed descriptions and if you need more support knowing what kind of products you will receive, you can get in touch with us at any time.

If you feel you have received a faulty item, please get it in touch within 24 hours of receiving the item to see how we can help resolve the issue.

Please take note that this is at our discretion, and we reserve the right to refuse a faulty product back if we believe it is reasonable to do so.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Once an order has been placed, we do not offer any cancellations as we try to process orders promptly. All orders are placed with your consent; therefore, we advise you to read all product descriptions, size charts as well as see all the pictures carefully before placing an order. Get in touch with us if you need more support.

Please read all details of material & sizes of items carefully before ordering to avoid disappointment as we want to provide our customers with a positive experience ensuring 100% satisfaction.

We hope you enjoy our wide range of jewellery at affordable prices.



 All our items are subject to availability.

Design, size, and colours may vary slightly. Please take note that colours on camera may seem different in real life, we do not bear responsibility in any such circumstance.

All our products come straight from the manufacturer/factory; therefore, it is advised to clean products before use.

Please Note: We are not liable for any damages caused by cleaning products in a way not recommended by Eisa Collection.



You can always contact us for any return question at